Hi, I'm Sushil Shakya. A Manager | Administrator | Customer Support | IT Support | Web/Mobile App Developer | System Admin

I am a versatile IT professional specializing in web and mobile application development, leveraging technologies like HTML, CSS, JavaScript, Python, and Swift. My expertise spans machine learning, cloud-native infrastructure, network administration, and database management. I have hands-on experience with CRMs like Zendesk and StarRez, coupled with advanced knowledge in data analytics, software engineering, and system optimization. Currently, I am completing my Bachelor of IT (Web & Mobile App Development) with distinction, merging technical skills and innovative problem-solving to deliver impactful solutions.

About meAbout Me

Information About me

With over 5 years of progressive experience, I have excelled as a Manager, transitioning from hands-on support to leadership roles. My expertise includes managing IT systems, overseeing customer service operations, and delivering training to foster technical proficiency among staff. I specialize in troubleshooting complex issues, preparing Root Cause Analysis (RCA) reports, and optimizing CRM systems such as Zendesk and StarRez. Additionally, I have successfully enhanced operational efficiency through innovative solutions, streamlined workflows, and effective team management, consistently achieving high customer satisfaction and driving business growth.

15+

Projects Completed


Developed and launched CycleMate Mobile Application, providing real-time updates for cyclists.


Designed Dwell Web Application, addressing housing affordability with a user-friendly interface.


Conducted Business Analysis for Outsource Institute to streamline operations and improve market expansion.


Created interactive educational tools and games for Code Camp, focusing on children aged 8–14.


Developed internal CRM enhancements to optimize customer support processes at Campus Living Villages.


5+

Years of
Professional Experience

My Skills

HTML

95%

CSS

90%

JavaScript

85%

Python

80%

Java

75%

Swift

70%

Machine Learning

75%

Networking

85%

My Timeline

2023 - 2024

Duty Manager - Western Sydney University Villages

Led IT and operational teams, ensuring 99.9% uptime for critical systems supporting over 1,000 residents. Coordinated community-building initiatives to enhance resident engagement.

2022 - 2023

IT Support Specialist - Campus Living Villages

Delivered exceptional IT support, reducing downtime by 30%, and implemented workflow automation to enhance efficiency. Developed user-centric documentation for IT systems.

2019 - 2021

IT Support Officer - M-Power Accommodation

Designed responsive websites and optimized database performance, achieving a 25% improvement in query efficiency. Provided training for staff on new IT tools and platforms.

2022 - 2024

Bachelor of IT - Victoria University

Graduated with distinction in Web and Mobile Application Development, completing projects on data analytics, cybersecurity, and advanced application design.

Get In TouchGet In Touch

Don't be shy

Feel free to reach out to me anytime. I am open to discussing new projects, sharing creative ideas, or collaborating on opportunities that align with your vision.

Location

: Sydney, Australia

Education

: Victoria University

Languages

: English, Nepali, Hindi

Interactive GamesGames

Tic Tac Toe

Rock-Paper-Scissors