About meAbout Me
Information About me
With over 5 years of progressive experience, I have excelled as a Manager, transitioning from hands-on support to leadership roles. My expertise includes managing IT systems, overseeing customer service operations, and delivering training to foster technical proficiency among staff. I specialize in troubleshooting complex issues, preparing Root Cause Analysis (RCA) reports, and optimizing CRM systems such as Zendesk and StarRez. Additionally, I have successfully enhanced operational efficiency through innovative solutions, streamlined workflows, and effective team management, consistently achieving high customer satisfaction and driving business growth.
15+
Projects Completed
Developed and launched CycleMate Mobile Application, providing real-time updates for cyclists.
Designed Dwell Web Application, addressing housing affordability with a user-friendly interface.
Conducted Business Analysis for Outsource Institute to streamline operations and improve market expansion.
Created interactive educational tools and games for Code Camp, focusing on children aged 8–14.
Developed internal CRM enhancements to optimize customer support processes at Campus Living Villages.
5+
Years of
Professional Experience
My Skills
My Timeline
2023 - 2024
Duty Manager - Western Sydney University Villages
Led IT and operational teams, ensuring 99.9% uptime for critical systems supporting over 1,000 residents. Coordinated community-building initiatives to enhance resident engagement.
2022 - 2023
IT Support Specialist - Campus Living Villages
Delivered exceptional IT support, reducing downtime by 30%, and implemented workflow automation to enhance efficiency. Developed user-centric documentation for IT systems.
2019 - 2021
IT Support Officer - M-Power Accommodation
Designed responsive websites and optimized database performance, achieving a 25% improvement in query efficiency. Provided training for staff on new IT tools and platforms.
2022 - 2024
Bachelor of IT - Victoria University
Graduated with distinction in Web and Mobile Application Development, completing projects on data analytics, cybersecurity, and advanced application design.
Get In TouchGet In Touch
Don't be shy
Feel free to reach out to me anytime. I am open to discussing new projects, sharing creative ideas, or collaborating on opportunities that align with your vision.
: Sydney, Australia
: Victoria University
: English, Nepali, Hindi